With over 11 years of experience in the finance industry, Melissa brings a strong focus on customer satisfaction and operational efficiency to every interaction. As a Customer Service Manager, Melissa is dedicated to making the home financing process as smooth and stress-free as possible for their clients. Melissa believes in clear communication, fast solutions, and a personalized approach that puts our clients' needs first. Whether you’re a first-time homebuyer or refinancing your current property, Melissa is here to ensure you feel supported and informed every step of the way. Outside of work, Melissa is passionate about home renovations and loves bringing new life to spaces— Melissa is also a certified yoga teacher, and finds the balance and mindfulness practiced on the mat carries over into how she supports her team and clients every day.